Privacy Policy bk8rp

1. Information We Collect

bk8rp collects users' personal information through the account registration process, use of the platform and interactions with our support services. This collection is done transparently and for specific purposes.

Categories of information we collect include:

• Identity information: full name, date of birth, identification card number (MyKad) for account verification (KYC).
• Contact information: email address, mobile phone number and residential address.
• Account information: username, encrypted password and account preferences.
• Financial information: e-wallet details (Touch 'n Go eWallet, Boost), bank account numbers for FPX and DuitNow transactions, and information related to deposits and withdrawals.
• Usage data: game activity records, transaction history, access logs and information about the device used.
• Technical information: IP address, browser type, operating system and general location data.

For users aged 21 and above only: bk8rp may request supporting documents such as a copy of your MyKad to meet age and identity verification requirements in line with our international licensing obligations.

2. How We Use Your Information

Information collected is used exclusively for purposes related to providing, improving and managing bk8rp services. Data is used as follows:

• Creating and managing user accounts and processing identity verification.
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH).
• Providing 24/7 customer support via live chat and email.
• Sending important notifications relating to accounts, transactions and service updates.
• Detecting and preventing fraud, money laundering and activities that violate our terms of service.
• Meeting international licensing requirements and applicable legal reporting obligations.
• Analysing platform usage patterns for product improvement and user experience purposes.
• Sending relevant marketing communications, subject to your subscription preferences.

bk8rp will not use your data for any purpose other than those stated above without obtaining your consent first.

3. Information Sharing and Disclosure

Our policy is not to sell, rent or disclose your personal information to third parties for their own commercial purposes. However, there are limited circumstances where disclosure is necessary:

• Service providers: Technical and payment partners who help us operate the platform, subject to strict confidentiality agreements.
• Legal requirements: Where required by court order, regulatory authority directive or valid legal obligation.
• Fraud prevention: Information required to investigate or prevent fraudulent activity or misconduct on the platform.
• International licensing: Licensing regulatory bodies that require certain data as part of their compliance oversight process.

Any third party that receives bk8rp user data is contractually bound to handle that information according to security standards equal to or exceeding our own.

4. Data Security and Protection

The security of your personal information is a responsibility we take seriously. bk8rp implements comprehensive technical and organisational measures to protect data from unauthorised access, loss, destruction or disclosure.

Security measures we apply include:

• SSL/TLS encryption for all data transmission between your browser and our servers.
• Password storage using irreversible one-way hashing algorithms.
• Role-based internal access controls — only staff who need to may access sensitive data.
• Continuous security monitoring to detect and respond to cyber threats.
• Regular security audits by independent third parties.
• Data backup and disaster recovery procedures that are tested on a regular basis.

5. Cookies and Tracking Technologies

bk8rp uses cookies and similar tracking technologies to improve user experience, analyse website traffic and help us understand how our platform is used.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session verification and security. These cookies cannot be disabled.
• Analytical Cookies: Help us understand platform usage patterns for improvement purposes. Data collected is in aggregate and anonymous form.
• Preference Cookies: Store user preferences such as language, display theme and other account settings.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of the bk8rp platform.

6. Payment Data Privacy

All financial transactions on the bk8rp platform are processed through secure payment channels. Your payment information is handled in accordance with strict industry security standards.

Our platform supports Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrencies including USDT, BTC and ETH. Each payment method comes with its own security protocols. The minimum deposit is RM30 and the minimum withdrawal is RM100. Withdrawal processing is usually completed within one hour.

bk8rp does not store credit card or debit card information directly on our servers. Sensitive payment details are handled by qualified third-party payment processors that comply with recognised security standards.

7. Your Rights Regarding Personal Data

As a bk8rp user, you have certain rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights.

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or outdated, you have the right to request prompt correction.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances, subject to applicable legal and operational requirements.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances provided for by law.
• Right to Data Portability: You may request your data in a machine-readable format for the purpose of transferring it to another platform.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of these rights, contact our support team via live chat or email. Requests will be processed within a reasonable timeframe.

8. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how bk8rp handles your personal data, our team is ready to help.

Our privacy support is available 24/7 via live chat within the platform and by email at [email protected]. This service is available in Malay and English.

Any material updates to this Privacy Policy will be communicated to users via in-platform notifications at least seven days before the changes take effect. The date of the latest version is shown at the top of this document.